Outbound Call Center Services

TMCnet Outbound Call Center Week in Review

During a week that was fraught with stock market volatility and what seems to be a never-ending dour jobless outlook, it was refreshing to get the mid-week report TMCnet’s Contributing Editor Tracey Schelmetic that “TMOne, which calls itself the ‘most nimble BPO Firm in America,’ has announced it has chosen Spearfish, South Dakota as a location for a new 500-seat inbound and outbound call center to serve its clients.”

Her report said the newly established inbound and outbound call center will offer its clients “customer service, e-commerce, first-party collections services and telephone account management interactions.” Most noteworthy is that the BPO will said it will “begin the hiring process late this month with an initial 50 hires. Live operations will begin in September. Ultimately, the company plans to staff the center to capacity, with a total of 500 agents.”

Also making an employment announcement this week was the American Teleservices Association (ATA). TMCnet Contributing Editor Madhubanti Rudra reported  that the National Board of Directors for the American Teleservices Association said that “Phil Grudzinski has been named chief executive officer, effective immediately.” The report went on to explain that “Grudzinski formerly served as chairman of the ATA Board of Directors for four years. Prior to that, he held senior management roles in some blue-chip companies such as , General Electric and Sears Roebuck and Company.” In addition it said he has been “credited with driving growth and large scale change in complex, multi-matrixed organizations, using teleservices as a primary distribution and service channel, ATA officials noted.”

Another group in the news this week was American Bible Society. TMCnet Contributing Editor Carolyn J. Dawson reported that “Blackbaud, Inc., a provider of software and services designed specifically for nonprofit organizations, announced that the American Bible Society ( ) will leverage its Blackbaud CRM to expand its mission by boosting its fundraising efforts and enhancing its supporters’ experience.” The article further notes that the “Blackbaud CRM solution will support the ABS by ensuring integration of web services to enable a personalized online experience for its supporters in addition to providing it with self-service tools.

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